A full refund will be given (excluding any card surcharge fees applicable at the time of booking) provided that the booking is cancelled by 4:00PM the day prior to your scheduled arrival. After this time, no refund will be given for any part of the original booking. We may also amend your original booking by 4:00PM the day prior to your scheduled arrival. After this time, a new booking will be required and any payment made for the original booking will not be refunded. Guests that do not turn up for their reservation may incur a fee equal to the total cost of the original reservation.
The decision to charge the card is entirely at the discretion of the hotel
All credit card payments will incur a 3% surcharge when using card as method of payment. No additional charge is made for payments made by debit card. If your card is not registered within the UK, a 4% surcharge will apply for all major debit/credit card types, which will be in place instead of the 3% surcharge.
Check in is between the hours of 4:00pm to 9:30pm unless otherwise agreed.
Check out is by noon 12:00 unless otherwise agreed.
Our full terms & conditions are available on request.
Discounted rates are available for company booked packages and long term guests staying on a weekly basis for 4 nights(Monday to Thursday), please do not hesitate to call us or email us for more details and arrangements.
For enquiries and reservations please contact us by calling one of our friendly team on 01224 774185 or alternatively by sending us an e-mail to: ArdenleaHouseHotel@hotmail.com